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Froggy Jumps
Froggy Jumps

Quiz sur le FCR

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Quiz sur le FCR

Froggy Jumps

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About this activity

Testez vos connaissances sur le FCR avec ce quiz amusant et éducatif !

Created by

Milena Bernal
Milena Bernal
Colombia

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Quiz sur le FCR
 

Froggy Jumps

Quiz sur le FCROnline version

Testez vos connaissances sur le FCR avec ce quiz amusant et éducatif !

by Milena Bernal
1

¿Que significa FCR?

2

¿Que se busca medir con el FCR?

3

¿Cual es la mejor manera de comprender la solicitud de mi cliente?

4

Selecciona el cliente que crees que se puede volver a comunicar afectando tu FCR

5

¿Cual es la mejor manera para evitar que mi cliente se comunique posterior a nuestra atención?

6

Un buen diagnóstico puede evitar que un cliente se vuelva a comunicar.

7

¿Cual es la mejor manera de informar al cliente que para obtener una solución debemos escalar a otra área y debe esperar un lapso de tiempo de 48 horas?

8

¿Como evito que un cliente que reporta fallas en el servicio, pero no está en el domicilio reitere?

9

Para generar la videollamada al cliente. Necesitamos un celular con _________

10

Cuantas personas pueden ingresar en simultaneo al link de la videollamada

 
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