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Crossword Puzzle
Crossword Puzzle

características de los servicios

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características de los servicios

Crossword Puzzle

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About this activity

:) crucigrama definiendo estos conceptos y estrategias de marketing

Created by

Yoselyne Garduno
Yoselyne Garduno
Mexico

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características de los servicios
 

Crossword Puzzle

características de los serviciosOnline version

:) crucigrama definiendo estos conceptos y estrategias de marketing

by Yoselyne Garduno
1

Característica de los servicios que indica que no se pueden ver, tocar, oler ni probar antes de su compra.

2

Rasgo que implica que la calidad del servicio puede cambiar dependiendo de quién lo proporciona y en qué momento.

3

– Se refiere a que los servicios no se pueden almacenar para su uso posterior.

4

Implica que el servicio no se puede separar de quien lo provee, producción y consumo son simultáneos.

5

Elementos físicos como el lugar, el equipo o las personas que ayudan a hacer “tangible lo intangible”.

6

Estrategia para reducir la variabilidad del servicio mediante la capacitación del personal y procesos uniformes.

7

Aspecto gestionado mediante reservas y precios diferenciales en servicios con alta caducidad.

8

Conjunto de actividades que buscan crear valor para el cliente y construir relaciones duraderas.

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