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Crossword Puzzle

SERVICIO POSVENTA

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SERVICIO POSVENTA

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SERVICIO POSVENTA

Created by

DOLORS BERNAL BERLANGA
DOLORS BERNAL BERLANGA
Spain

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SERVICIO POSVENTA
 

Crossword Puzzle

SERVICIO POSVENTAOnline version

SERVICIO POSVENTA

by DOLORS BERNAL BERLANGA
1

Servicio de atención al cliente.

2

Manifestación de algún tipo de insatisfacción por parte de los clientes.

3

Tipo de garantía que establece un comercio por propia voluntad.

4

Tipo de garantia estableciada por ley.

5

Duración de la garantía legal en años.

6

Propuestas o comentrios que realiza un cliene para mejorar un producto o servicio.

7

Investigación exhaustiva que lleva a cabo la empresa cuando se presenta una incidencia.

8

Tipo de incidencia que debe comunicarse al nivel superior de la organización.

9

Una vez resuelta la incidencia, se comunicará a los clientes la solución satisfactoria y se producirá su cierre.

10

Acción que puede realizar el cliente cuando el producto presenta algún defecto.

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