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Froggy Jumps
Froggy Jumps

Atenció al client en el procés comercial

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Atenció al client en el procés comercial

Froggy Jumps

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About this activity

Vocabulari

Created by

Xavier Hernandez Lopez
Xavier Hernandez Lopez
Spain

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Atenció al client en el procés comercial
 

Froggy Jumps

Atenció al client en el procés comercialOnline version

Vocabulari

by Xavier Hernandez Lopez
1

Quina és la funció principal del departament comercial dins d'una empresa?

2

Quin tipus de comunicació utilitza gestos, expressions i el llenguatge corporal?

3

Quina tècnica es fa servir per influir i convèncer un client de prendre una decisió de compra?

4

Quina acció es busca en la resolució de conflictes amb un client?

5

Quina part del procés de venda és essencial per assegurar-se que el client comprengui el que rep?

6

Quin tipus de client es caracteritza per ser més reservat i tenir dificultats per expressar les seves necessitats?

7

Quina plataforma digital permet gestionar la comunicació amb els clients en temps real?

8

Expressa queixes de manera habitual, no li convenç cap solució...

9

Quina característica forma part de la qualitat en l'atenció al client?

10

És un avantatge d' un canal de comunicació...

 
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