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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

Froggy Jumps

Played 69
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About this activity

Reto práctico para atención al cliente

Created by

Ana Victoria Lobo
Ana Victoria Lobo
Costa Rica

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Reto práctico para atención al cliente

by Ana Victoria Lobo
1

¿Qué propone usar manuales o normas para ayudar a los clientes?

2

¿Cuál es una de las cinco dimensiones de la calidad del servicio?

3

¿Cuál es la diferencia entre servicio al cliente y experiencia del cliente ?

4

¿Qué son los momentos de la verdad en el servicio al cliente?

5

¿Cuáles son las dos grandes categorías de momentos de la verdad?

6

Ejemplo de momento de gloria en una tienda online: ?

7

¿Qué es el 'momento de la verdad cero'?

8

¿Qué se recomienda hacer con los momentos de dolor?

9

¿Qué regla básica dice 'El cliente es lo primero'?

10

¿Cuáles son las cinco dimensiones de la calidad del servicio?

11

¿Qué es un 'momento de la verdad segundo'?

 
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