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About this activity

¿En esta dinámica encontrará una serie de preguntas, favor de contestar según su conocimiento?

Created by

Capacitación
Capacitación
Guatemala

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Servicio al clienteOnline version

¿En esta dinámica encontrará una serie de preguntas, favor de contestar según su conocimiento?

by Capacitación
1

¿Servicio al cliente es el conjunto de actividades que se realizan para poder brindar un apoyo?

2

¿Las mejores estrategias de servicio al cliente se enfocan en la personalización, la rapidez, la comunicación efectiva y la resolución proactiva de problemas.?

3

¿La rapidez, ayuda a que el cliente se enoje con mayor facilidad?

4

¿La comunicación efectiva garantizan que se sientan atendidos y valorados?

5

¿La resolución proactiva de problemas, implica en generar mas problemas para resolverlos juntos?

6

¿El objetivo de Farmacias Galeno es reconocer la importancia del servicio al cliente, y técnicas para brindar una atención amigable, eficiente y profesional?

7

¿Escuchar activamente, ser empático, y respetuoso, son acciones que ayudan al servicio al cliente?

8

¿El Cliente interno son las personas o empresas que adquieren los productos o servicios de la empresa,

9

¿El trabajo en equipo es una clave para una excelente atención al cliente?

10

¿Dentro de los tipos de clientes, encontramos al cliente fidelizado?

 
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