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About this activity

Este juego esta echo para ver tus conocimientos básicos hacerca de el tema de ITIL

Created by

christopher alain cortes de la cruz
christopher alain cortes de la cruz
Mexico

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Este juego esta echo para ver tus conocimientos básicos hacerca de el tema de ITIL

by christopher alain cortes de la cruz
1

¿Uno de los objetivos de ITIL es alinear los servicios de TI con las necesidades del negocio?

2

¿La gestión de incidentes es un proceso dentro del marco de ITIL?

3

¿ITIL se enfoca exclusivamente en el desarrollo de software?

4

¿El ciclo de vida del servicio es un componente fundamental de ITIL?

5

¿La última versión de ITIL es ITIL v2?

6

¿La gestión de cambios busca minimizar el impacto de las modificaciones en los servicios?

7

¿ITIL puede aplicarse a organizaciones de cualquier tamaño o sector?

8

¿ITIL recomienda ignorar los niveles de servicio acordados con el cliente?

9

ITIL es un conjunto de buenas prácticas para la gestión de servicios de TI

10

¿La gestión de activos de TI no forma parte de ITIL?

 
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