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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Desafío de Servicio al Cliente

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre el servicio al cliente con este divertido quiz.

Created by

Angie Bernal
Angie Bernal
Colombia

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Pon a prueba tus conocimientos sobre el servicio al cliente con este divertido quiz.

by Angie Bernal
1

¿Cuál es el objetivo principal del servicio al cliente?

2

¿Qué actitud es fundamental en el servicio al cliente?

3

¿Qué significa 'feedback' en el servicio al cliente?

4

¿Cuál es una técnica efectiva para manejar quejas?

5

¿Qué es la fidelización de clientes?

6

¿Qué herramienta se utiliza para medir la satisfacción del cliente?

7

¿Qué es un 'cliente interno'?

8

¿Cuál es un error común en el servicio al cliente?

9

¿Qué se debe hacer al recibir una queja?

10

¿Qué es el 'servicio proactivo'?

 
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