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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

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Video Quiz

(6)
Played 30 %Accuracy 80 Average time 13:53
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About this activity

Ve el siguiente video y responde las preguntas:

Created by

EDUCACIÓN CONTINUA
EDUCACIÓN CONTINUA
Mexico

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Ve el siguiente video y responde las preguntas:

by EDUCACIÓN CONTINUA
QR
1

¿Cómo es la primera impresión que da la asistente al atender al Sr. Enrique?

2

¿Qué actitud muestra la asistente cuando Enrique le pide apoyo con un trámite?

3

¿Qué provoca mayor molestia en el cliente?

4

¿Cómo responde la asistente al ver que Enrique está molesto?

5

¿Qué actitud refleja la asistente en su lenguaje corporal y tono?

6

¿Qué reflexión se hace sobre el impacto de una mala atención?

7

Según la reflexión, ¿qué debería hacer el personal para evitar errores como el mostrado?

8

¿Qué elemento se menciona como clave en la atención al cliente?

9

¿Cómo debería haberse sentido el Sr. Enrique si la atención hubiera sido correcta?

 
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