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Crossword Puzzle
Crossword Puzzle

Crucigrama de Comunicación con Clientes

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Crucigrama de Comunicación con Clientes

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About this activity

Explora las diferentes maneras de interactuar eficazmente con los consumidores.

Created by

Katryna De Jesus Cuentas Viscaino
Katryna De Jesus Cuentas Viscaino
Colombia

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Crucigrama de Comunicación con Clientes
 

Crossword Puzzle

Crucigrama de Comunicación con ClientesOnline version

Explora las diferentes maneras de interactuar eficazmente con los consumidores.

by Katryna De Jesus Cuentas Viscaino
1

Habilidad de prestar atención a lo que el otro dice para comprender sus necesidades.

2

Capacidad de ponerse en el lugar del cliente para entender sus emociones y perspectivas.

3

Cualidad de ser comprensible y directo en la comunicación para evitar malentendidos.

4

Técnica utilizada para influir en las decisiones del cliente mediante argumentos convincentes.

5

Sentimiento de seguridad que el cliente tiene hacia la empresa o el vendedor.

6

Capacidad de modificar el enfoque comunicativo según las características del cliente.

7

Actitud de anticiparse a las necesidades del cliente antes de que estas sean expresadas.

8

Este estilo de comunicación se caracteriza por expresar necesidades, opiniones y emociones de una forma confrontativa

9

La persona juega un rol pasivo en la conversación, es decir, evita expresar sus opiniones, deseos y necesidades de una forma directa y clara

10

Es aquella que permite expresar y defender de forma armónica y respetuosa

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