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UF0520_TEMA3-4

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UF0520_TEMA3-4

Created by

Paula Bosch Sotillo
Paula Bosch Sotillo
Spain

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UF0520_TEMA3-4
 

UF0520_TEMA3-4Online version

UF0520_TEMA3-4

by Paula Bosch Sotillo
1

La comunicación descendente va de arriba hacia abajo, no de abajo hacia arriba.

2

Según Ray Birdwhistell, el 65% de la comunicación es no verbal.

3

Los diagramas de flujo son útiles para identificar cuellos de botella en los procesos.

4

La comunicación horizontal se da entre personas del mismo nivel jerárquico.

5

El formato vertical de un diagrama de flujo es ideal para procesos jerárquicos.

6

La comunicación ascendente es fundamental pero a menudo olvidada.

7

La comunicación informal puede crear vínculos personales y detectar problemas ocultos.

8

El sistema de producción de Toyota permite que cualquier trabajador pueda detener la línea de producción si detecta un problema.

9

La comunicación oblicua o diagonal es la comunicación entre personas de diferentes niveles jerárquicos.

10

Peter Senge afirma que en las organizaciones que aprenden, los flujos de información son multidireccionales, no unidireccionales.

 
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