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Froggy Jumps
Froggy Jumps

Curso para ventas y atención al cliente

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Curso para ventas y atención al cliente

Froggy Jumps

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About this activity

Atender al cliente requiere más que conocimientos técnicos: implica habilidades de comunicación, control emocional y resolución de conflictos. En muchas ocasiones, los trabajadores deben enfrentar situaciones difíciles con clientes exigentes, enojados o confundidos.

Created by

Montserrat Pérez
Montserrat Pérez
Mexico

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Curso para ventas y atención al cliente
 

Froggy Jumps

Curso para ventas y atención al clienteOnline version

Atender al cliente requiere más que conocimientos técnicos: implica habilidades de comunicación, control emocional y resolución de conflictos. En muchas ocasiones, los trabajadores deben enfrentar situaciones difíciles con clientes exigentes, enojados o confundidos.

by Montserrat Pérez
1

¿Qué harías si un cliente comienza a gritarte frente a otras personas?

2

¿Cuál es la mejor forma de demostrar empatía con un cliente molesto?

3

¿Qué técnica es útil para entender mejor el problema de un cliente?

4

¿Qué actitud es adecuada ante un cliente que lo sabe todo?

5

¿Qué debes hacer si un cliente exige algo fuera de tus funciones?

6

¿Qué ayuda a mantener el profesionalismo en un conflicto?

7

¿Qué harías si un cliente es muy callado y no expresa lo que quiere?

8

¿Qué es la “técnica del sándwich”?

 
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