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Crossword Puzzle
Crossword Puzzle

CRM - Objetivos

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CRM - Objetivos

Crossword Puzzle

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El Customer Relationship Management (CRM) es una estrategia empresarial centrada en conocer y gestionar de manera eficiente la relación con los clientes. Su objetivo principal es generar valor tanto para la empresa como para el cliente, mejorando la satisfacción, la fidelización y, en consecuencia, la rentabilidad del negocio.

Created by

Jessica Manuela Saavedra Tuesta
Jessica Manuela Saavedra Tuesta
Peru

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CRM - Objetivos
 

Crossword Puzzle

CRM - ObjetivosOnline version

El Customer Relationship Management (CRM) es una estrategia empresarial centrada en conocer y gestionar de manera eficiente la relación con los clientes. Su objetivo principal es generar valor tanto para la empresa como para el cliente, mejorando la satisfacción, la fidelización y, en consecuencia, la rentabilidad del negocio.

by Jessica Manuela Saavedra Tuesta
1

Persona o entidad que adquiere productos o servicios.

2

Proceso de hacer que el cliente vuelva una y otra vez.

3

Vínculo continuo entre la empresa y su consumidor.

4

Herramienta fundamental del CRM para gestionar datos.

5

Elemento clave que debe fluir entre áreas de una empresa.

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Acción de adaptar la oferta a cada cliente.

7

Subconjunto del mercado con características comunes.

8

Actividad para promocionar productos o servicios.

9

Actividad que convierte prospectos en compradores.

10

Conjunto de acciones para resolver las necesidades del cliente.

11

Resultado esperado de un cliente satisfecho.

12

Capacidad de generar ganancias a partir de los recursos.

13

Acción que la empresa debe brindar al cliente en todo momento.

14

Plan de acción para alcanzar objetivos comerciales.

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11
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