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Crossword Puzzle
Crossword Puzzle

Interacción con la comunidad y gestión de comentarios

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Interacción con la comunidad y gestión de comentarios

Crossword Puzzle

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About this activity

Sopa de letras

Created by

Natalia Espinosa
Natalia Espinosa
Colombia

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Interacción con la comunidad y gestión de comentarios
 

Crossword Puzzle

Interacción con la comunidad y gestión de comentariosOnline version

Sopa de letras

by Natalia Espinosa
1

Nivel de interacción y conexión entre una marca y su comunidad.

2

Capacidad de ponerse en el lugar del usuario para responder con respeto y comprensión.

3

Acción de contestar a comentarios, preguntas o mensajes de los usuarios.

4

Estilo o actitud con la que la marca se comunica (amigable, formal, cercano, etc.).

5

Supervisión del comportamiento en redes para mantener un ambiente respetuoso.

6

Mensajes que dejan los usuarios en publicaciones, clave para generar diálogo.

7

Grupo de personas que interactúan de forma activa con una marca o causa.

8

Intercambio de mensajes entre la marca y sus seguidores que fortalece la relación.

9

Atención activa a lo que dice la audiencia para mejorar y ajustar estrategias.

10

Sensación de proximidad emocional que una marca genera al comunicarse con autenticidad.

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