New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Quiz Servicio Al Cliente

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Quiz Servicio Al Cliente

Yes or No

Played 0
Create copy

About this activity

examen corto con opcion de respuesta de si y no sobre conocimientos basicos sobre servicio al cliente

Created by

Nicolas Santiago Andrade Silva
Nicolas Santiago Andrade Silva
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Quiz Servicio Al Cliente
 

Quiz Servicio Al ClienteOnline version

examen corto con opcion de respuesta de si y no sobre conocimientos basicos sobre servicio al cliente

by Nicolas Santiago Andrade Silva
1

¿Es recomendable interrumpir al cliente para agilizar la conversación?

2

¿Un buen lenguaje corporal influye en la percepción del cliente sobre el servicio?

3

¿La comunicación asertiva es una técnica útil en la atención al cliente?

4

¿La fidelización del cliente es uno de los objetivos del servicio al cliente?

5

¿Un cliente satisfecho puede convertirse en un promotor de la marca?

6

¿El cliente siempre tiene la razón, incluso si está equivocado?

7

¿Escuchar activamente significa solo oír lo que el cliente dice sin intervenir?

8

¿Un protocolo de atención permite ofrecer un servicio más estandarizado y eficaz?

9

¿El servicio al cliente solo se refiere a resolver quejas y reclamos?

10

¿Un cliente externo es aquel que no pertenece a la organización pero recibe sus productos o servicios?

11

¿El tiempo de respuesta influye en la calidad percibida del servicio?

12

¿La empatía es una habilidad clave en la atención al cliente?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.