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About this activity

quiz sobre conocimientos sobre servicio al cliente

Created by

Nicolas Santiago Andrade Silva
Nicolas Santiago Andrade Silva
Colombia

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Servicio al clienteOnline version

quiz sobre conocimientos sobre servicio al cliente

by Nicolas Santiago Andrade Silva
1

¿Se debe interrumpir al cliente mientras explica su necesidad?

2

¿Un cliente insatisfecho puede afectar la imagen de la empresa?

3

¿La buena actitud influye en la experiencia del cliente?

4

¿Los reclamos deben tomarse como oportunidades de mejora?

5

¿Debemos ofrecer soluciones rápidas aunque no se ajusten al problema real?

6

¿Es correcto mentirle al cliente para evitar un conflicto?

7

¿Escuchar activamente ayuda a comprender mejor al cliente?

8

¿Es necesario conocer bien los productos o servicios para brindar una buena atención?

9

¿El lenguaje corporal no influye en la atención al cliente?

10

¿Es importante saludar cordialmente al cliente al inicio de la atención?

 
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