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Froggy Jumps
Froggy Jumps

Sorry, Not Sorry!

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Sorry, Not Sorry!

Froggy Jumps

Played 122
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About this activity

When to apologize v/s When to empathize! #Sufficient_Apologies!

Created by

Khemnani Karishma
Khemnani Karishma
India

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Sorry, Not Sorry!
 

Froggy Jumps

Sorry, Not Sorry!Online version

When to apologize v/s When to empathize! #Sufficient_Apologies!

by Khemnani Karishma
1
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Customer: “I’m very confused about the instructions.”

2
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Customer: “I’ve been trying to figure this out all day.”

3
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Customer: “Your app has charged me twice!”

4
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Customer: “Well, I’m nervous about sharing my card details again.”

5
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Customer: Okay! So you gave me the wrong tracking ID here.”

6
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Customer: “Your agent was very rude to me okay!”

7
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Customer: “It’s so frustrating to repeat this every single time.”

8
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Customer: “Okay wait, firstly, my order was delivered to the wrong address!”

9
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Customer: “I actually feel ignored every time I raise a ticket.”

10
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Customer:“You guys asked me to wait for 48 hours however, it has been 7 days & never got my refund!”

 
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