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Crossword Puzzle
Crossword Puzzle

Conceptos básicos Atención al cliente

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Conceptos básicos Atención al cliente

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Conceptos básicos Atención al cliente

Created by

Manolo S.
Manolo S.
Spain

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Conceptos básicos Atención al cliente
 

Crossword Puzzle

Conceptos básicos Atención al clienteOnline version

Conceptos básicos Atención al cliente

by Manolo S.
1

Proceso de resolver dudas, problemas o quejas de los clientes de forma efectiva y amable.

2

Persona que compra o utiliza los productos o servicios de una empresa.

3

Capacidad de ponerse en el lugar del cliente y comprender sus emociones o necesidades.

4

Acción de mantener a los clientes satisfechos y lograr que vuelvan a comprar

5

Comunicación que se realiza a través de canales como teléfono, chat o correo electrónico para ayudar al cliente.

6

Acción de anticiparse a los problemas del cliente antes de que ocurran.

7

Capacidad de responder rápidamente a las solicitudes de los clientes.

8

Acción de escuchar atentamente lo que el cliente expresa, tanto verbal como no verbalmente.

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