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Soft Skills Challenge

Froggy Jumps

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Test your knowledge of soft skills with this fun true and false quiz!

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Froggy Jumps

Soft Skills ChallengeOnline version

Test your knowledge of soft skills with this fun true and false quiz!

by Brandon Cruz
1

True or False: Soft skills are more important than technical skills in the workplace.

2

True or False: Communication is a key soft skill.

3

True or False: Showing empathy means acknowledging the merchant's frustration and expressing understanding, even if you can’t solve their issue immediately.

4

True or False: Active listening includes repeating back the merchant’s concerns in your own words to confirm understanding.

5

Which of the following best demonstrates empathy when a merchant is frustrated with their SkyTab?

6

Which phrase reflects poor use of empathy?

7

What is a key element of active listening?

8

What is the result of interrupting a merchant while they are explaining their PC issue?

9

Why is it important to avoid multitasking while the merchant is speaking?

10

How does allowing the merchant to fully express their issue help?

11

Which of the following is an example of a good clarifying question?

12

When asking clarifying questions, it’s important to:

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