Soft Skills Challenge

Froggy Jumps

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About this activity

Test your knowledge of soft skills with this fun true and false quiz!

Created by

Brandon Cruz

United States

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Top 10 results

#	Player	Accuracy	time
1	Rob March 18, 2026	% 100	01:25
2	Stevie!! March 18, 2026	% 100	01:26
3	Kenny Lewis June 6, 2025	% 100	01:38
4	Dan June 6, 2025	% 100	01:41
5	shenanigans March 18, 2026	% 100	01:50
6	Angie June 6, 2025	% 100	01:53
7	Raiden March 18, 2026	% 100	02:29
8	Alexb March 18, 2026	% 92	01:37
9	Alex S March 18, 2026	% 92	01:54
10	Steven B March 18, 2026	% 92	02:25

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Soft Skills Challenge


Froggy Jumps Soft Skills ChallengeOnline version Test your knowledge of soft skills with this fun true and false quiz! by Brandon Cruz 1 True or False: Soft skills are more important than technical skills in the workplace. a Depends on the job b False c True 2 True or False: Communication is a key soft skill. a False b Only when I want to! c True 3 True or False: Showing empathy means acknowledging the merchant's frustration and expressing understanding, even if you can’t solve their issue immediately. a Huh? b True c False 4 True or False: Active listening includes repeating back the merchant’s concerns in your own words to confirm understanding. a True b Nope I do not need to listen c False 5 Which of the following best demonstrates empathy when a merchant is frustrated with their SkyTab? a “I understand how frustrating that must be. Let’s work through it together.” b “Let’s just get this fixed.” c Only when the merchant is crying 6 Which phrase reflects poor use of empathy? a “You should have known how to do this.” b “I know this can be frustrating.” c I got you and understand you! 7 What is a key element of active listening? a Interrupting to get to the point faster b Paraphrasing the merchant’s concerns for clarity c Putting the merchant on hold immediately 8 What is the result of interrupting a merchant while they are explaining their PC issue? a They may feel dismissed or disrespected b They will focus better c I have no clue bro! 9 Why is it important to avoid multitasking while the merchant is speaking? a It makes the system crash b It can lead to missing important details and shows lack of attention c Only for leaders 10 How does allowing the merchant to fully express their issue help? a It gives them control of the call b It helps build trust and ensures all concerns are addressed c It wastes less time 11 Which of the following is an example of a good clarifying question? a “Why didn’t you fix this earlier?” b They need to clarify to me! c “Could you walk me through the steps you took before the error appeared?” 12 When asking clarifying questions, it’s important to: a Use simple and respectful language that the merchant can understand b Keep guessing until you get it right c “Just give it a minute and it’ll work.”

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Soft Skills Challenge

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Soft Skills ChallengeOnline version

by Brandon Cruz

True or False: Soft skills are more important than technical skills in the workplace.

True or False: Communication is a key soft skill.

True or False: Showing empathy means acknowledging the merchant's frustration and expressing understanding, even if you can’t solve their issue immediately.

True or False: Active listening includes repeating back the merchant’s concerns in your own words to confirm understanding.

Which of the following best demonstrates empathy when a merchant is frustrated with their SkyTab?

Which phrase reflects poor use of empathy?

What is a key element of active listening?

What is the result of interrupting a merchant while they are explaining their PC issue?

Why is it important to avoid multitasking while the merchant is speaking?

How does allowing the merchant to fully express their issue help?

Which of the following is an example of a good clarifying question?

When asking clarifying questions, it’s important to: