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Elementos de Atención al Cliente

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Elementos de Atención al Cliente

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About this activity

En este juego, los jugadores deben identificar si los elementos presentados son parte de una buena atención al cliente. Responde con ✅ si crees que es un elemento positivo y con ❌ si no lo es.

Created by

Daniel Eduardo Cortes Diaz
Daniel Eduardo Cortes Diaz
Colombia

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Elementos de Atención al Cliente
 

Elementos de Atención al ClienteOnline version

En este juego, los jugadores deben identificar si los elementos presentados son parte de una buena atención al cliente. Responde con ✅ si crees que es un elemento positivo y con ❌ si no lo es.

by Daniel Eduardo Cortes Diaz
1

Ser grosero o despectivo.

2

No seguir las políticas de la empresa.

3

Hacer que los clientes esperen sin explicación.

4

Capacitar al personal en atención al cliente.

5

Proporcionar información precisa sobre productos.

6

Ignorar las quejas de los clientes.

7

Ofrecer múltiples canales de comunicación.

8

Agradecer a los clientes por su feedback.

9

No proporcionar información sobre precios.

10

Escuchar activamente a los clientes.

11

Mantener una comunicación clara y efectiva.

12

Desestimar las sugerencias de los clientes.

13

No actualizar a los clientes sobre el estado de su pedido.

14

Seguir el proceso de quejas establecido.

15

Prometer más de lo que se puede cumplir.

16

Tratar a todos los clientes de la misma manera.

17

Ser proactivo en la resolución de problemas.

18

No responder a las consultas de los clientes.

19

Ofrecer soluciones rápidas a los problemas.

20

Ser amable y cortés en todo momento.

 
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