LEAP For Knowledge

Froggy Jumps

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About this activity

It's Time for easy Kudo Cash

Created by

Tammy

United States

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Top 10 results

#	Player	Accuracy	time
1	AOS July 1, 2025	% 100	00:32
2	Ash O.S. July 1, 2025	% 100	00:37
3	Ash O.S. July 2, 2025	% 100	00:43
4	Tammy June 16, 2025	% 100	00:48
5	H23628230 July 3, 2025	% 100	01:07
6	Beth July 3, 2025	% 100	01:11
7	H23178100 June 30, 2025	% 100	01:14
8	B July 1, 2025	% 100	01:50
9	Beth July 1, 2025	% 92	01:18
10	heatherL June 30, 2025	% 92	02:02

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LEAP For Knowledge


Froggy Jumps LEAP For KnowledgeOnline version It's Time for easy Kudo Cash by Tammy 1 If the vehicle method of enrollment is App only, can we still assist with waiving services? a Yes, we can assist regardless of the enrollment method b No, only agent-enrolled vehicles can be assisted c Only the dealer can waive services 2 What is required for the Key Fob Remote Start feature to work? a The vehicle must be RC capable & have active Connected Services ex Wi-Fi Connect &Dynamic Navigation b The user must be inside the car c The vehicle must be parked in a garage 3 What is the correct first step when assisting a caller asking about a refund? a Validate the refund by reviewing the customer’s account b Verify the customer’s address c Escalate the case to Back Office 4 How to avoid Authorization Auto Fails? a Full VIN, Home Address if available, Email Address and Phone Number b Full VIN, Name, Email Address and Phone Number c Last 8 numbers of the VIN, Email Address, and Name 5 "No" Auto Pop? I should ask for the following: a Phone, or Email Address, or full VIN to pull the account, and two more verifier to properly verify. b Phone, or Email Address, or VIN to pull the account, and one more verifier to properly verify. c Email Address, or Phone Number, or Full VIN, or the Name to pull the account to properly verify. 6 If BEC verifies with me, I don't need to fully verify with the caller? a No, if the caller name is verified. b Yes, because the BEC agent has already gotten this information from the caller. c No I still need to verify with the caller. 7 The KB Account Verification in SF is a KB 1792 b KB 1330 c KB 1283 8 How many Auto Fail categories are there? a 7 + b 3 c 5 9 What causes an Auto Fail? a Authorization(not fully/properly verified), No Notes, and No Resolution (disconnected/no call back). b No Notes, Authorization failure, and Blind Transfer c Authorization failure and No Notes 10 How often do we meet up to discuss the most recent updates (Pro Link up Huddles)? a Once a week b Once a Month c Never 11 When is the last day to submit a appeal? a 2 business days before the end of the month. b On the last day of the month. c 1 business day before the end of the month. 12 Can you verify with the VIN if you use the VIN to look up the vehicle? a No b Yes c Yes, as long has the name matches the account

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LEAP For Knowledge

Froggy Jumps

About this activity

Created by

Download the paper version to play

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LEAP For KnowledgeOnline version

by Tammy

If the vehicle method of enrollment is App only, can we still assist with waiving services?

What is required for the Key Fob Remote Start feature to work?

What is the correct first step when assisting a caller asking about a refund?

How to avoid Authorization Auto Fails?

"No" Auto Pop? I should ask for the following:

If BEC verifies with me, I don't need to fully verify with the caller?

The KB Account Verification in SF is

How many Auto Fail categories are there?

What causes an Auto Fail?

How often do we meet up to discuss the most recent updates (Pro Link up Huddles)?

When is the last day to submit a appeal?

Can you verify with the VIN if you use the VIN to look up the vehicle?