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Procedimientos y Técnicas de Cobranza

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Procedimientos y Técnicas de Cobranza

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Created by

Dipnelia Santana
Dipnelia Santana
Dominican Republic

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Procedimientos y Técnicas de Cobranza
 

Procedimientos y Técnicas de CobranzaOnline version

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by Dipnelia Santana
1

La técnica del servicio disfrazado consiste en llamar al cliente después del vencimiento...

2

En la técnica del cansancio, es importante iniciar la gestión de cobro varios días después...

3

En la cobranza frente a frente, se llevan varias alternativas de solución...

4

En la cobranza escrita se recomienda comunicación informal

5

La carta por escrito debe ser concisa clara con tono firme pero razonable

6

La cobranza telefónica permite dejar recados a cualquier persona

7

El sistema de tele cobranzas permite conservar la historia del cliente y visualizar reportes.

8

Las políticas restrictivas otorgan créditos amplios y con pocas exigencias.

9

Las políticas liberales tienden a aumentar las pérdidas por cuentas incobrables.

10

Las políticas racionales buscan un equilibrio entre control del crédito y rentabilidad.

11

Los costos de cobranza tienen una relación lineal con la reducción de cuentas incobrables.

12

Una política de cobranza efectiva toma en cuenta los gastos en relación con los cobros...

13

Es recomendable que las cartas de cobranza tengan mucho contenido en una sola hoja...

 
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