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Froggy Jumps
Froggy Jumps

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NPS Pagos

Froggy Jumps

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About this activity

Espacio NPS semanal

Created by

Dayana Herrera
Dayana Herrera
Colombia

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Froggy Jumps

NPS PagosOnline version

Espacio NPS semanal

by Dayana Herrera
1

A qué momento pertenece el comportamiento “mantiene el liderazgo de la conversación con empatía"

2

A qué momento pertenece el comportamiento “Realiza una verificación final de la resolución ofrecida"

3

A qué momento pertenece el comportamiento “Ponerse a disposición con contexto"

4

A qué momento pertenece el comportamiento "Momento, duración, explicación de uso y acompañamiento durante el HOLD"

5

A qué momento pertenece el comportamiento “Realiza preguntas para asegurar la comprensión del caso completo​”

6

A qué momento pertenece el comportamiento "Utiliza la información explorada, adaptando la solución y sus opciones al contexto del usuario, ajustando la comunicación a su perfil de manera clara y proactiva"

7

A qué momento pertenece el comportamiento "Personaliza el contacto"

8

A qué momento pertenece el comportamiento "Se instala como asesor, guiando proactivamente la conversación"

9

A qué momento pertenece el comportamiento "Repasa la situación del usuario, experiencia y vivencias (explora junto al usuario) para preparar el inicio de la guía y asesoramiento"

10

A qué momento pertenece el comportamiento "Expresa proactividad y disposición para resolver otras inquietudes adicionales"

11

A qué momento pertenece el comportamiento "Verifica la comprensión oportunamente, teniendo en cuenta el contexto y las señales del usuario​"

 
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