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Crossword Puzzle
Crossword Puzzle

US Legacy Customer Support Course Review

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US Legacy Customer Support Course Review

Crossword Puzzle

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About this activity

Test your knowledge of the important concepts taught during the course with this game.

Created by

Elizabeth Halter
Elizabeth Halter
United States
This game is a version of
US Legacy Terminal Support Course Review

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US Legacy Customer Support Course Review
 

Crossword Puzzle

US Legacy Customer Support Course ReviewOnline version

Test your knowledge of the important concepts taught during the course with this game.

by Elizabeth Halter
1

Merchants that process 100% of their sales with a payment card not present.

2

The key player in the payment card industry that provides processing solutions and funds merchant settlements.

3

Set of rules and regulations that all merchants must follow to ensure secure payment card transactions and be considered "PCI compliant." (Use abbreviation)

4

Central system used to manage merchant information including financial data, demographic information, and operating parameters. (Use abbreviation)

5

All premier merchants must pass Level 1.5 __________ to successfully request a full PAN (card number).

6

Any data that could be used to identify a particular person / account. (Use abbreviation)

7

A set of five different IDs that may be used to determine the merchant relationship.

8

This page in MAS contains the User Defined field which may be used to determine the merchant relationship. (Use abbreviation)

9

Every call, regardless if it is misrouted, must ALWAYS be documented in this tool. (Use abbreviation)

10

You must first check to see if an account has any of these in OESF prior to assisting an OE / GPI merchant.

11

This tool allows users to view transaction and batch data in near-live time. (Use abbreviation)

12

This tool is used to find detailed information about a merchant's terminal.

13

Merchants / businesses acquired by Global Payments directly. We provide all services and sales to these merchants.

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If there are unsettled transactions on a merchant's terminal and it is not working properly submit a manual __________ request.

2

A Full PAN Request is when a merchant request their customer's entire payment card ______.

3

If a merchant accidentally processes a sale as a refund they may call to receive assistance performing a Refund ________ Request.

4

For merchants that we handle, transfer the CSP incident for most account changes to US _______ Maintenance.

5

A TIN and / or Ownership Name Change require ______ approval.

6

Only use and reopen a related DDA case that is less than 6 months old and __________.

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The cost of _________ shipping is $27 USD.

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When placing a supply order in MAS, select 1 - File ____________ from the General Menu.

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If a merchant requests a rate review and is eligible, transfer then to US __________.

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Merchants may receive __________ for downgraded transactions.

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A merchant may receive a PCI Non __________ Fee for not complying with the rules and regulations set forth by the PCI DSS.

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This AMEX account does not charge a montly fee. Merchants are only charged when services are rendered.

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If a merchant's TIN or DBA name does not match what is in the IRS database, they may be subject to ___. (Use abbreviation.)

14

If a merchant wants to return a terminal that they've had for 2 weeks, refer them to their _____ rep.

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If a merchant wants to cancel their account with Global Payments prior to the end of their 3 year contract, what must you calculate? (Use abbreviation.)

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