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Froggy Jumps
Froggy Jumps

Contact Compliance RTS

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Contact Compliance RTS

Froggy Jumps

Played 29
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About this activity

Averigua que tanto sabes del Contact Compliance RTS

Created by

Mariana Yamamoto
Mariana Yamamoto
Mexico

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Contact Compliance RTS
 

Froggy Jumps

Contact Compliance RTSOnline version

Averigua que tanto sabes del Contact Compliance RTS

by Mariana Yamamoto
1

Este indicador mide el cumplimiento en el contacto con el cliente mediante llamadas y mensajes, en los paquetes con un intento de entrega no exitoso que retornan a la estación:

2

Número de paquetes en los que se tuvo al menos una llamada contestada por el cliente.

3

Para tener un "Intento de Contacto" se debe cumplir con:

4

Esta marcación NO requiere de un contacto con el cliente:

5

Es el objetivo de Contact Compliance RTS:

6

Esta marcación NO requiere de un contacto con el cliente:

7

Se considera así al número de paquetes en los que no se logró tener una respuesta del cliente, sin embargo el DA envió al menos 1 mensaje de texto y realizó al menos 1 intento de llamada al cliente.

8

¿Qué debo hacer si el cliente no tiene un número válido para llamadas o mensajes?

 
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