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Froggy Jumps
Froggy Jumps

Handling Clients Inquiries and Requests

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Handling Clients Inquiries and Requests

Froggy Jumps

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About this activity

Answer this exercise to understand more on handling clients inquiries and requests in workplace.

Created by

ANIS ARISYA BINTI ZAHARI .
ANIS ARISYA BINTI ZAHARI .
Malaysia

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Handling Clients Inquiries and Requests
 

Froggy Jumps

Handling Clients Inquiries and RequestsOnline version

Answer this exercise to understand more on handling clients inquiries and requests in workplace.

by ANIS ARISYA BINTI ZAHARI .
1

What does it mean to handle client inquiries and requests?

2

When to respond calls ?

3

As clients have varied English proficiency levels, what is the best solution when handling clients' inquiries through calls?

4

When we greet the clients, which is the best way to say?

5

What should we do as we ask for customers' information?

6

When ending the call, it is best to keep on .. ?

7

What is not needed in client request documentation?

8

What is the meaning of abbreviation WIP?

9

Which of the abbreviations holds the meaning of request ?

10

Why are abbreviations important when documenting clients' inquiries and requests?

11

What is the meaning of abbreviation F/U?

12

What is the meaning of abbreviation Clt. ?

13

Which is the best way to ask for clients' information?

14

When ending the call, which one is the most appropriate way to say?

15

How should we react when we receive clients' requests?

 
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