Refresher Quiz Challenge

Froggy Jumps

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Test your knowledge with this fun refresher quiz game!

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Brittany Lewis

Jamaica

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#	Player	Accuracy	time
1	Faith June 19, 2025	% 100	02:46
2	Brittany Lewis June 22, 2025	% 100	24:10
3	Layne June 18, 2025	% 87	02:47

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Refresher Quiz Challenge


Froggy Jumps Refresher Quiz ChallengeOnline version Test your knowledge with this fun refresher quiz game! by Brittany Lewis 1 what should you do if there’s a tracking issue with a Veho shipment? a Handle the ticket as usual b Escalte to out order audit team c Submit a CAF 2 Which of the following are used as key identifiers to automatic merge tickets? a Customer email, Order number and contact number b Customer email, Order number and Customer's Name c Customer email, Order number and Contact reason 3 When did the Probiotic Creamer began phasing out? a July 9th b June 15th c June 9th 4 What product will customers be transitioned to after the Probiotic Creamer Phaseout? a Collagen Creamer b Mushroom coffee c Superfood Creamer 5 What will happen to existing subscribers of the Probiotic Creamer? a Their subscription will be canceled b They’ll be automatically transitioned to the Superfood Creamer c They’ll be asked to choose a new product 6 What macro should you use if a customer wants to cancel due to the phaseout? a Superfood Switch Macro b Refund: Product Change c Cancellation Request: Probiotic Creamer Phaseout 7 What offer can be extended to customers hesitant to try the new creamer? a 10% off b Free product sample c 25% off their first Superfood Creamer order 8 What is the internal discount code for the offer? a TRYSUPERFOOD25 b D. TRY25SUPER c A. SUPER25 9 What platform is RYZE transitioning to for its affiliate program? a Upfluence b Aspire c PartnerStack 10 If a customer has specific questions about the affiliate program, which macro should you use? a Affiliate Follow-Up b Use the Influencers Procedure c Aspire Application Help 11 Shipping Address Change Process: If you don’t have the new address yet, what should you ask ShipBob to do? a Place the order on hold until the customer responds b Ship it to the original address c Cancel the order 12 Shipping Address Change Process: What happens if the customer doesn’t respond with a new address within 2 days? a The order is held for 7 more days b The order is automatically cancelled and refunded c A replacement is created 13 How should customer data deletion requests should now be handled by CSRs? a Use the Data Deletion::Procedure macro in Zendesk b Tag the TL and wait for instructions c Create an SME Help Ticket 14 Data Deletion Request: When should you use the data deletion macro? a When the customer request to Delete their information b When the customer request to change their payment method c When the customer request to cancel the subscription 15 If a customer wants to switch their RYZE payment method from PayPal to a credit card, what’s the correct process? a Delete the PayPal account b Add the credit card first, then switch the method in their RYZE account. c Change it directly in PayPal

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Refresher Quiz Challenge

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Refresher Quiz ChallengeOnline version

by Brittany Lewis

what should you do if there’s a tracking issue with a Veho shipment?

Which of the following are used as key identifiers to automatic merge tickets?

When did the Probiotic Creamer began phasing out?

What product will customers be transitioned to after the Probiotic Creamer Phaseout?

What will happen to existing subscribers of the Probiotic Creamer?

What macro should you use if a customer wants to cancel due to the phaseout?

What offer can be extended to customers hesitant to try the new creamer?

What is the internal discount code for the offer?

What platform is RYZE transitioning to for its affiliate program?

If a customer has specific questions about the affiliate program, which macro should you use?

Shipping Address Change Process: If you don’t have the new address yet, what should you ask ShipBob to do?

Shipping Address Change Process: What happens if the customer doesn’t respond with a new address within 2 days?

How should customer data deletion requests should now be handled by CSRs?

Data Deletion Request: When should you use the data deletion macro?

If a customer wants to switch their RYZE payment method from PayPal to a credit card, what’s the correct process?