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About this activity

¡Respondé lo más rápido que puedas!

Created by

Daniela Ventrice
Daniela Ventrice
Argentina

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RRSS - PASE PÚBLICO A PRIVADOOnline version

¡Respondé lo más rápido que puedas!

by Daniela Ventrice
1

Si el cliente publica un comentario, los asesores de banco lo responden e interactúan de manera privada derivándolo a comercial. Al tomar el caso se debe enviar automáticamente al validador.

2

Si desde Banco responden el comentario público del cliente, pero no envían un mensaje privado, ni el cliente tampoco. Al tomar el caso desde comercial debemos presentarnos y derivar a la validación.

3

Si el cliente publica un comentario en un post de BAPRO, los asesores de Banco deben derivar el caso directamente a comercial para ofrecimiento de productos.

4

Al enviar el speech establecido para corrección de protocolo erróneo de banco, el cliente debe responder confirmando o no su titularidad, de lo contrario debemos seguir ¨esperando respuesta¨

5

Si el cliente comenta un post público de Facebook, los asesores de Banco derivan el caso a comercial. Al tomar le caso debo llamar a soporte para determinar como continuar.

 
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