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Froggy Jumps
Froggy Jumps

Servicio BPO o Inhouse.

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Servicio BPO o Inhouse.

Froggy Jumps

Played 15
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About this activity

adivinanzas

Created by

Sofia Cardona
Sofia Cardona
Colombia

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Servicio BPO o Inhouse.
 

Froggy Jumps

Servicio BPO o Inhouse.Online version

adivinanzas

by Sofia Cardona
1

Tengo un plan detallado, con procesos, recursos y el personal indicado. Soy el punto de partida para que el servicio sea bien entregado. ¿Quien soy?

2

Definen lo que hara cada quien, desde el supervisor hasta el que esta tambien. Roles y tareas deben quedar claros, para evitar problemas raros. ¿Como se definen?

3

Son acuerdos formales entre proveedor y cliente. Miden tiempos, calidad y mucho mas, frecuentemente. Se les conoce por siglas en ingles, y si no se cumplen, pueden causar estres. ¿Que son?

4

Para que todo salga bien y no haya confusion, se deben establecer reglas con precision. Tiempo de respuesta, atencion y solucion, todo se mide con mucha dedicacion. ¿De que se trata?

5

No soy persona ni soy robot, pero sin mi, el servicio no va como un shot. Preveo riesgos, recursos y ejecucion, sin mi, no hay uena organizacion. ¿Quien soy?

6

Soy quien se asegura que todo salga bien, reviso tareas, corrijo tambien. No soy jefe, pero si direccion, vigilo que el proceso siga su mision. ¿Quien soy?

7

Te digo cuanto tarda una llamada, o si una queja fue bien tratada. Estoy en el contrato y me debes cumplir, porque si no, el cliente puede discutir. ¿Quien soy?

8

Soy puntual, preciso y formal, mido calidad de manera ideal. No soy opinion ni improvisacion, sirvo para evitar discusion. ¿Quien soy?

 
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