Froggy Jumps Columbia Sportswear Customer Service QuizOnline version Test your knowledge about customer service practices at Columbia Sportswear! by marce 1 Which is the correct way to start an interaction? a Rapport. b Acknowledge. c Greeting 2 What information do we need to know to verify a customer? a Email b Customer name c ID 3 What is Columbia Sportswear's primary focus in customer service? a Providing exceptional outdoor gear support b Minimizing customer interactions c Maximizing sales profits 4 How must an interaction with a customer be? a Personalized b Transactional c Just assitance 5 How many brands are includes in Columbia Sportswear a 7 b 3 c 2 6 What we need to use when a customer has an emotionally bad situation a Sales Oportunity b Sarcasm c Empathy 7 What is the goal of Columbia Sportswear's customer service? a To create loyal customers through satisfaction b To reduce costs c To increase product prices 8 Choose one of the brand of Columbia Sportswear Company a Hard mountain b Sorreeel c Mountain Hardwear 9 What is the correct order for an address a Street Name, City, State, Country, Zip Code, Building number b State, Country, City, Zip COde, Building Number, Street Name c Building Number, Street Name, City, State, Country, Zip Code 10 Which customer information should we have? a None b Mother's name c Personal ID
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