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Froggy Jumps
Froggy Jumps

PROCESO Y CALIDAD DEL SERVICIO

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Froggy Jumps

Played 33
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About this activity

Responder de acuerdo a la actividad realizada anteriormente.

Created by

Kevin Henao
Kevin Henao
Colombia

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Froggy Jumps

PROCESO Y CALIDAD DEL SERVICIOOnline version

Responder de acuerdo a la actividad realizada anteriormente.

by Kevin Henao
1

Que entiende usted por SLA?

2

¿De las siguientes opciones cuales se identifican como parámetros de calidad?

3

¿Cuál es el objetivo de la retroalimentación en el proceso del servicio?

4

5

¿Cuál es un indicador clave en el proceso del servicio?

6

Dentro de los componentes del diseño del servicio, ¿qué se entiende por emociones del cliente?

7

¿Cuál es un riesgo del BPO?

8

En el proceso del servicio, en un indicador como la eficiencia se tiene en cuenta:

9

Cuales de los siguientes cargos son FUNDAMENTALES dentro de un organigrama BPO:

10

¿Qué indicador se utiliza en la gestión de calidad del servicio?

 
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