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Crossword Puzzle
Crossword Puzzle

Crucigrama: Requerimientos de Clientes

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Crucigrama: Requerimientos de Clientes

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About this activity

Explora conceptos clave sobre las necesidades y expectativas de los consumidores.

Created by

Graziela Llanderal Solano
Graziela Llanderal Solano
Mexico

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Crucigrama: Requerimientos de Clientes
 

Crossword Puzzle

Crucigrama: Requerimientos de ClientesOnline version

Explora conceptos clave sobre las necesidades y expectativas de los consumidores.

by Graziela Llanderal Solano
1

Percepción del cliente sobre el grado en que se han cumplido sus requisitos.

2

No es cuestión de tan solo educar a la gente, de traer un consultor o incorporar alguna tecnología en la organización.

3

Conjunto de actividades que se relacionan entre sí y de actitudes que se diseñan para satisfacer las necesidades de los clientes”.

4

suma resultado de las evaluaciones que realizamos a cinco diferentes factores, a saber.

5

Se refiere a la apariencia de las instalaciones de la organización, la presentación del personal y hasta los equipos utilizados.

6

Entregar correcta y oportunamente el servicio acordado.

7

Con mucha frecuencia los clientes perciben falta de actitud de servicio por parte de los empleados.

8

El cliente califica qué tan competente es el empleado para atenderlo correctamente..

9

“Ponerse en los zapatos del cliente”, se evalúa este rubro de acuerdo con tres aspectos: Facilidad de contacto, Comunicación y Gustos y necesidades

10

Es toda Persona o función que es impactada por nuestro trabajo o por nuestros servicios. Es el que solicita, recibe o se beneficia del servicio brindado”.

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