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Froggy Jumps
Froggy Jumps

Quizz Servicio al cliente

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Quizz Servicio al cliente

Froggy Jumps

Played 21
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About this activity

A través de esta evaluación, los estudiantes estarán en la capacidad de brindar un servicio al cliente efectivo, entendiendo que se trata de la atención ofrecida antes, durante y después de una compra, siendo clave para lograr la satisfacción y fidelidad del cliente.

Created by

Oliver Alvarez Mariñez
Oliver Alvarez Mariñez
Dominican Republic

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Quizz Servicio al cliente
 

Froggy Jumps

Quizz Servicio al clienteOnline version

A través de esta evaluación, los estudiantes estarán en la capacidad de brindar un servicio al cliente efectivo, entendiendo que se trata de la atención ofrecida antes, durante y después de una compra, siendo clave para lograr la satisfacción y fidelidad del cliente.

by Oliver Alvarez Mariñez
1

1-¿Qué es el servicio al cliente?

2

2. ¿Cuál es la importancia del servicio al cliente?

3

3. ¿Qué es el cliente?

4

4. Hable acerca de 3 tipos de clientes.

5

¿Qué son las necesidades, deseos y expectativas de los clientes?

6

6. Mencione 3 beneficios al identificar las necesidades de los clientes.

7

7. Mencione 3 técnicas del servicio al cliente que considere relevantes.

8

8. ¿Cuál es el objetivo o finalidad del servicio al cliente?

9

9. ¿Cuál es la diferencia entre servicio y servicio al cliente?

10

10. Mencione las características de los servicios.

11

11. Mencione la clasificación de los servicios.

 
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