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Tipos de calidad

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About this activity

En este juego, los jugadores deben identificar si los términos presentados están relacionados con los diferentes tipos de calidad. Responde con ✅ si el término está relacionado y con ❌ si no lo está.

Created by

Alison Galicia
Alison Galicia
Mexico

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Tipos de calidad
 

Tipos de calidadOnline version

En este juego, los jugadores deben identificar si los términos presentados están relacionados con los diferentes tipos de calidad. Responde con ✅ si el término está relacionado y con ❌ si no lo está.

by Alison Galicia
1

La calidad esperada NO es lo que un cliente espera antes de recibir el servicio

2

La calidad percibida es la valoración del cliente tras la experiencia

3

el modelo servqual sirve para identificar las diferencias entre las expectativas del cliente y su percepción real del servicio recibido.

4

El modelo servqual se basa en 7 dimensiones clave

5

Una de las dimensiones claves del modelos servqual es: empatía

6

Hablando del modelo servqual; la fiabilidad es no hacer lo prometido y sin precisión

7

La calidad técnica es la medición con estándares y resultados tangibles

8

En la calidad funcional no se evalúa como se presta el servicio

9

En la calidad interna es importante considerar a los empleados, ya que estos brindan un mejor servicio

10

La calidad del servicio es multidimensional

11

Un enfoque integral eleva la satisfacción del cliente y fidelidad

12

“La roca” es mexicano

 
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