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Crossword Puzzle
Crossword Puzzle

fundamentos del servicio al cliente

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fundamentos del servicio al cliente
 

Crossword Puzzle

fundamentos del servicio al clienteOnline version

Desarrollo de habilidades para la atención al cliente

by Ana Cardozo
1

La capacidad de comprender y compartir los sentimientos del cliente

2

se refieran a los conocimientos académicos o técnicos que las empresas suelen exigir para cubrir una vacante

3

se relacionan con actitudes, comportamientos y valores del trabajador

4

se basa en construir relaciones sólidas con los clientes y comprender sus necesidades

5

Es importante que los empleados mantengan la calma y la compostura, incluso cuando los clientes están molestos o frustrados.

6

La capacidad de mantener la calma y la compostura frente a situaciones difíciles

7

La capacidad de organizar las tareas y cumplir con los plazos para brindar un servicio rápido y eficiente a los clientes.

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1
 
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