Process Orders

Line Up

Played 20

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About this activity

Use your process guide to arrange the steps in their correct order.

Created by

Dena Stone

United States

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Dena Stone June 30, 2025	% 93	03:52
2	Jamie Savage June 30, 2025	% 90	04:48
3	MsMel June 30, 2025	% 64	03:10
4	Lu June 30, 2025	% 62	13:46
5	Shemyra June 30, 2025	% 58	09:38
6	dulce June 30, 2025	% 52	04:43
7	NYG June 30, 2025	% 50	10:20
8	Sir Steven June 30, 2025	% 49	06:45
9	kia June 30, 2025	% 44	08:39
10	Kim June 30, 2025	% 38	06:04

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Process OrdersOnline version Use your process guide to arrange the steps in their correct order. by Dena Stone 1 Arrange the payment arrangements in the order we should offer to the patient. Pay within 14 days Financial Assitance Settlements (if requested by the caller) Prompt Pay Pay today Payment Plans 2 List the steps to create a payment plan. Create Contract in MT Set up Payment Plan in Instamed Review MT to confirm account(s) qualify for PPA. Document Payment Plan in Acclaraty 3 Place the steps in order for inbound contact on CBS account and caller is satisfied with outcome. Select Upload Note Review the notes on the account and provide caller with details of the support review. Complete Each prompt and enter the detailed notes. (Change Status: SLP only if needed) Choose the reason that most closely aligns with the outcome. Remove Statement Hold in MT 4 List the steps for a Surprise Billing Dispute on an account not assigned to R1. Type: R1 Follow-Up, Due Date: T+10, Assign to Create Manual Account Note in Acclaraty Review Account in MT Subreason: Surprise Billing Place Statement Hold for 30 days Acclaraty Reason for Contact: Dispute Upload Note Paste Note into Task text. Save New Task: Category Outsource 5 Place the steps in order during Crisis Management situations Actively listen to the caller's concerns and establish rapport. Email escalations using subject line Crisis Management Notify Leadership Keep the caller on the line and gather information

Process OrdersOnline version

Use your process guide to arrange the steps in their correct order.

by Dena Stone

Arrange the payment arrangements in the order we should offer to the patient.

Pay within 14 days

Financial Assitance

Settlements (if requested by the caller)

Prompt Pay

Pay today

Payment Plans

List the steps to create a payment plan.

Create Contract in MT

Set up Payment Plan in Instamed

Review MT to confirm account(s) qualify for PPA.

Document Payment Plan in Acclaraty

Place the steps in order for inbound contact on CBS account and caller is satisfied with outcome.

Select Upload Note

Review the notes on the account and provide caller with details of the support review.

Complete Each prompt and enter the detailed notes. (Change Status: SLP only if needed)

Choose the reason that most closely aligns with the outcome.

Remove Statement Hold in MT

List the steps for a Surprise Billing Dispute on an account not assigned to R1.

Type: R1 Follow-Up, Due Date: T+10, Assign to

Create Manual Account Note in Acclaraty

Review Account in MT

Subreason: Surprise Billing

Place Statement Hold for 30 days

Acclaraty Reason for Contact: Dispute

Upload Note

Paste Note into Task text.

Save

New Task: Category Outsource

Place the steps in order during Crisis Management situations

Actively listen to the caller's concerns and establish rapport.

Email escalations using subject line Crisis Management

Notify Leadership

Keep the caller on the line and gather information

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Process Orders

Line Up

About this activity

Created by

Download the paper version to play

Top Games

Line Up

Board Games

Line Up

Chronicles of Dreams (The Arabian Nights)

Line Up

Digestive System

Line Up

Blood Circulation & Conduction System

Process OrdersOnline version

by Dena Stone

Arrange the payment arrangements in the order we should offer to the patient.

List the steps to create a payment plan.

Place the steps in order for inbound contact on CBS account and caller is satisfied with outcome.

List the steps for a Surprise Billing Dispute on an account not assigned to R1.

Place the steps in order during Crisis Management situations

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