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Froggy Jumps
Froggy Jumps

Juego de Manejos de Queja

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Juego de Manejos de Queja

Froggy Jumps

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Played 26
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About this activity

Pon a prueba tus conocimientos sobre el manejo de quejas y mejora tus habilidades de resolución.

Created by

Diego Jimenez
Diego Jimenez
Ecuador

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Juego de Manejos de Queja
 

Froggy Jumps

Juego de Manejos de QuejaOnline version

Pon a prueba tus conocimientos sobre el manejo de quejas y mejora tus habilidades de resolución.

by Diego Jimenez
1

¿Cuál es el primer paso en el manejo de una queja?

2

¿Qué técnica ayuda a calmar a un cliente molesto?

3

¿Qué se debe evitar al responder una queja?

4

¿Cuál es el objetivo del departamento de quejas ?

5

¿Qué tipo de lenguaje se debe usar al manejar quejas?

6

¿Qué se puede realizar para mejoramiento del manejo de quejas ?

7

¿Cómo podemos dirigirnos al cliente cuando este molesto ?

8

¿Qué actitud es clave al manejar quejas?

 
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