Crossword Puzzle Total LossOnline version How to handle Total Loss calls by Ms. Michelle 1 What does an insurance company pay when a total loss has occured? 2 Where do we transfer a call if we see that the account is already in a "T" route state? 3 When an insurance company deems a car damaged beyond repair 4 What must you do to the account with the details of the call? 5 Being that it isn't always clear a customer or insurance agent is calling to report a vehicle as a total loss, we must listen for certain what? 6 It is important to hit "enter" how many times in order to confirm and save the information you entered? 7 How do we get the information to be entered on the TLI screen? 8 The customer will still owe money on the loan if the actual cash value of the vehicle is less than what is... 9 What display screen houses total loss information? 10 How should you route the account? 5 9 8 7 3 4 1 10 7 8 6
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