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Crossword Puzzle
Crossword Puzzle

Total Loss

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Total Loss
 

Crossword Puzzle

Total LossOnline version

How to handle Total Loss calls

by Ms. Michelle
1

What does an insurance company pay when a total loss has occured?

2

Where do we transfer a call if we see that the account is already in a "T" route state?

3

When an insurance company deems a car damaged beyond repair

4

What must you do to the account with the details of the call?

5

Being that it isn't always clear a customer or insurance agent is calling to report a vehicle as a total loss, we must listen for certain what?

6

It is important to hit "enter" how many times in order to confirm and save the information you entered?

7

How do we get the information to be entered on the TLI screen?

8

The customer will still owe money on the loan if the actual cash value of the vehicle is less than what is...

9

What display screen houses total loss information?

10

How should you route the account?

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