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Crossword Puzzle
Crossword Puzzle

Empatía que transforma

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Empatía que transforma

Crossword Puzzle

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Played 17
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About this activity

A través de este crucigrama podrás repasar y reforzar los conceptos clave trabajados en la sesión sobre empatía profesional. Cada palabra representa una herramienta, una actitud o un valor esencial para brindar una atención humana, respetuosa y efectiva desde la mesa de servicio.

Created by

Alejandra Chacon
Alejandra Chacon
Colombia

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Empatía que transforma
 

Crossword Puzzle

Empatía que transformaOnline version

A través de este crucigrama podrás repasar y reforzar los conceptos clave trabajados en la sesión sobre empatía profesional. Cada palabra representa una herramienta, una actitud o un valor esencial para brindar una atención humana, respetuosa y efectiva desde la mesa de servicio.

by Alejandra Chacon
1

Capacidad de comprender la emoción del otro, sin asumirla como propia.

2

Busca agradar al otro desde lo emocional, pero no profundiza.

3

Deseo de aliviar el sufrimiento del otro (puede implicar sobrecarga emocional).

4

Acción activa de atención con mente y cuerpo, más allá de oír.

5

Reconocer lo que el otro siente sin juzgar.

6

Estado afectivo que debe ser identificado y respetado

7

En llamadas, es la “cara emocional” de tu voz

8

Debe ser claro, amable y ajustado al nivel del usuario

9

Actitud base para una atención empática y profesional

1
2
8
4
5
7
3
 
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