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Froggy Jumps
Froggy Jumps

Escucha activa

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Escucha activa

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre la escucha activa con este divertido juego de preguntas.

Created by

Diego Valencia
Diego Valencia
Ecuador

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Escucha activa
 

Froggy Jumps

Escucha activaOnline version

Pon a prueba tus conocimientos sobre la escucha activa con este divertido juego de preguntas.

by Diego Valencia
1

¿Por que la escucha activa es importante en la atencion al cliente?

2

¿Que es la escucha activa?

3

¿Cuál es uno de los principales beneficios de la escucha activa?

4

Menciona tres elementos clave de la escucha activa.

5

¿Cómo ayuda la escucha activa en la resolución de conflictos?

6

¿Qué significa 'follow-up' en servicio al cliente?

7

¿Qué porcentaje aproximadamente recordamos de una conversación típica?

8

¿Cuál es un obstáculo común para la escucha activa

 
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