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Froggy Jumps
Froggy Jumps

Desafíos con Clientes Difíciles

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Desafíos con Clientes Difíciles

Froggy Jumps

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About this activity

Pon a prueba tus habilidades para manejar situaciones complicadas con clientes.

Created by

Soledad Adames
Soledad Adames
Panama

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Desafíos con Clientes Difíciles
 

Froggy Jumps

Desafíos con Clientes DifícilesOnline version

Pon a prueba tus habilidades para manejar situaciones complicadas con clientes.

by Soledad Adames
1

¿Cuál es una técnica efectiva para tratar con un cliente difícil?

2

¿Qué debe evitarse al tratar con un cliente molesto?

3

¿Cómo se puede desescalar una situación tensa con un cliente?

4

¿Qué es fundamental al comunicarse con un cliente difícil?

5

¿Qué papel juega la empatía en el manejo de clientes difíciles?

6

¿Cuál es un error común al tratar con clientes difíciles?

7

¿Qué se debe hacer después de resolver un conflicto con un cliente?

8

¿Cómo puede ayudar el lenguaje corporal en estas situaciones?

9

¿Qué es importante recordar sobre la perspectiva del cliente?

10

¿Cuál es un buen enfoque para ofrecer soluciones a un cliente difícil?

11

¿Cuál de estas NO es una característica del cliente agresivo?

 
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