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Froggy Jumps
Froggy Jumps

Servicio al cliente

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Froggy Jumps

Played 14

About this activity

Preguntas ABC

Created by

Colombia

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Servicio al cliente
 

Froggy Jumps

Servicio al clienteOnline version

Preguntas ABC

by Dylan
1

¿Cual es la principal función de servicio al cliente?

2

¿Qué actitud debe tener un buen representante de servicio al cliente?

3

¿Qué debe hacer un agente cuando no conoce la respuesta a una consulta del cliente?

4

¿Cuál de los siguientes es un canal común para ofrecer servicio al cliente?

5

¿Qué significa tener una (escucha activa) con el cliente?

6

¿Qué debe hacer un representante frente a un cliente enojado?

7

¿Qué es lo más importante al final de una interacción con el cliente?

8

¿Cuál es la señal de la mala atención al cliente?

9

¿cuál es el objetivo de un seguimiento postventa?

10

¿Qué habilidad es clave en el servicio al cliente?

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