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Crucigrama HEMAC

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Crucigrama HEMAC

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About this activity

Preguntas relacionadas al portal web y creación de caso por chatbot

Created by

MONSERRAT TORRES CASTRO
MONSERRAT TORRES CASTRO
Mexico

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Crucigrama HEMAC
 

Crossword Puzzle

Crucigrama HEMACOnline version

Preguntas relacionadas al portal web y creación de caso por chatbot

by MONSERRAT TORRES CASTRO
1

Pestaña del portal web donde puedes revisar el estatus de un caso

2

Elemento del portal web que permite crear y consultar el estatus de un caso de soporte.

3

Pestaña del portal web donde puedes editar tus datos de contacto

4

La información que solicita el chatbot para levantar un caso de soporte es: Póliza, sitio, serie o producto dañado y ________ de caso.

5

La pestaña _____ de conocimiento es en donde puedes revisar información de utilidad para resolver un caso de severidad baja

6

Para poder iniciar sesión en el portal web es requisito estar dado de alta en el tenant de Microsoft Entra ______ ID

7

Una vez dado de alta en el portal, es necesario ligar el ________ con una cuenta en el CRM.

8

Si el cliente desconoce su número de caso, le da la opción de desplegar una ______ de casos relacionados a su cuenta.

9

Los clientes sólo tienen la opción de ________ ___________ si su correo estaba previamente dado de alta en el portal web.

10

Es posible aplicar filtros a la tabla de casos disponibles para ordenarlos alfabéticamente o ___________.

8
2
10
9
6
4
1
3
 
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