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Froggy Jumps
Froggy Jumps

Servicio al cliente

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Servicio al cliente

Froggy Jumps

Played 14
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About this activity

Evaluar de forma dinámica y participativa el aprendizaje sobre los principios y valores del servicio al cliente, reforzando la importancia de la empatía, la agilidad, la claridad, el compromiso y la humanización en cada interacción con los clientes.

Created by

Hannia Gonzalez
Hannia Gonzalez
Costa Rica

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Servicio al cliente
 

Froggy Jumps

Servicio al clienteOnline version

Evaluar de forma dinámica y participativa el aprendizaje sobre los principios y valores del servicio al cliente, reforzando la importancia de la empatía, la agilidad, la claridad, el compromiso y la humanización en cada interacción con los clientes.

by Hannia Gonzalez
1

¿Qué es lo que realmente compra un cliente, además del producto?

2

¿Cuál es la mejor manera de demostrar cercanía con un cliente?

3

¿Qué actitud deberías evitar cuando el cliente hace una queja?

4

¿Qué se busca con el seguimiento postventa?

5

¿Qué significa tener un “servicio con propósito”?

6

¿Qué valor se demuestra al admitir un error y buscar mejorarlo?

7

¿Cuál de los siguientes NO es un valor principal de la política de servicio de Pasta y Basta?

8

4. ¿Cuál de estas frases representa mejor el principio de “Claridad y agilidad”?

 
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