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Crossword Puzzle
Crossword Puzzle

QUIZ TIME | Atendimento Nota 10 Ligação

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QUIZ TIME | Atendimento Nota 10 Ligação

Crossword Puzzle

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Played 19
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About this activity

Este quiz de palavras cruzadas foi elaborado para reforçar, de forma interativa, os principais conceitos e boas práticas no atendimento telefônico

Created by

Denise Treinamento Nicnet
Denise Treinamento Nicnet
Brazil

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QUIZ TIME | Atendimento Nota 10 Ligação
 

Crossword Puzzle

QUIZ TIME | Atendimento Nota 10 LigaçãoOnline version

Este quiz de palavras cruzadas foi elaborado para reforçar, de forma interativa, os principais conceitos e boas práticas no atendimento telefônico

by Denise Treinamento Nicnet
1

Tipo de linguagem informal que deve ser evitado no atendimento.

2

Habilidade de compreender sentimentos e necessidades do cliente, mesmo sem vê-lo.

3

Informações que devem ser passadas com clareza.

4

Tipo de atendimento que o cliente espera.

5

Habilidade de ouvir com atenção, sem interromper e demonstrando interesse.

4
5
1
3
2
 
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