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Quiz temas vistos en controlar la atención al cliente

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Quiz temas vistos en controlar la atención al cliente

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Pon a prueba tus conocimientos

Created by

Carolina González
Carolina González
Colombia

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Quiz temas vistos en controlar la atención al cliente
 

Quiz temas vistos en controlar la atención al clienteOnline version

Pon a prueba tus conocimientos

by Carolina González
1

Las relaciones empresariales no afectan la productividad.

2

La identidad corporativa refleja la imagen de una empresa.

3

El cerebro solo utiliza un hemisferio en la mayoría de las tareas.

4

Los estilos de aprendizaje varían entre las personas.

5

El cerebro humano tiene dos hemisferios principales.

6

Existen diferentes tipos de clientes según su comportamiento.

7

Todos los clientes prefieren atención rápida sin importar el trato.

8

Las relaciones interpersonales influyen en el ambiente laboral.

9

La identidad corporativa no tiene impacto en la percepción del cliente.

10

Todos los estilos de aprendizaje son iguales en todas las personas.

11

El cliente analítico valora la información detallada y precisa

12

Todos los clientes toman decisiones de la misma manera

13

Usamos el 10% de nuestro cerebro

14

Las experiencias positivas pueden reforzar la memoria a largo plazo

15

No es necesario medir la atención al cliente si no hay quejas

16

Todos aprenden mejor leyendo textos largos

17

El aprendizaje auditivo se apoya en escuchar para comprender

18

El hemisferio derecho está relacionado con la creatividad y la intuición

19

El aprendizaje kinestésico involucra el movimiento y la práctica física

20

Los indicadores de servicio son iguales para todas las empresas

 
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