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Froggy Jumps
Froggy Jumps

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FACILITAR EL SERVICIO AL CLIENTE

Froggy Jumps

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About this activity

Elige la respuesta correcta

Created by

Manuel Felipe López Rojas
Manuel Felipe López Rojas
Colombia

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FACILITAR EL SERVICIO AL CLIENTE
 

Froggy Jumps

FACILITAR EL SERVICIO AL CLIENTEOnline version

Elige la respuesta correcta

by Manuel Felipe López Rojas
1

¿Qué mide el indicador CSAT (Customer Satisfaction Score)?

2

¿Cuál es una característica principal del cliente indeciso?

3

¿Qué es un protocolo de encuesta de satisfacción?

4

¿Qué estrategia es más efectiva con un cliente exigente?

5

¿Qué indicador permite medir la lealtad del cliente hacia una marca?

6

¿Qué enfoque se utiliza en la Programación Neurolingüística (PNL) para mejorar la atención al cliente?

7

¿Cuál es una ventaja clave de aplicar encuestas de satisfacción?

8

¿Qué se recomienda hacer con un cliente emocional?

9

¿Cuál es el objetivo principal de la vocación de servicio?

10

¿Cuál es un canal de aplicación de encuestas de satisfacción virtual?

 
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