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Términos Clave de Comunicación

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Términos Clave de Comunicación

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Conceptos esenciales para una buena comunicación.

Created by

Osmar Moisés Sarceño López
Osmar Moisés Sarceño López
Guatemala

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Términos Clave de Comunicación
 

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Términos Clave de ComunicaciónOnline version

Conceptos esenciales para una buena comunicación.

by Osmar Moisés Sarceño López
1

claridad empatía escucha mensaje

En ventas , la consiste en prestar atención plena a lo que el cliente dice para comprender sus necesidades reales , mientras que la implica ponerse en su lugar y conectar con sus emociones . La es comunicar ideas de forma sencilla y directa , evitando malentendidos , y el es la información o propuesta que transmites al cliente .

2

confianza preguntas atención comunicación

La significa estar presente y receptivo durante toda la interacción , lo cual es clave para generar , es decir , la seguridad que el cliente siente en ti y en lo que ofreces . Por otro lado , formular buenas permite profundizar en las necesidades del cliente y mantener una efectiva , que es el intercambio de ideas y emociones para lograr acuerdos y soluciones .

 
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