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Froggy Jumps
Froggy Jumps

Quiz de Servicio al Cliente

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Quiz de Servicio al Cliente

Froggy Jumps

Played 2
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About this activity

Prueba tus conocimientos sobre atención al cliente.

Created by

Estrella Rodríguez
Estrella Rodríguez
Costa Rica

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Quiz de Servicio al Cliente
 

Froggy Jumps

Quiz de Servicio al ClienteOnline version

Prueba tus conocimientos sobre atención al cliente.

by Estrella Rodríguez
1

¿Qué es el servicio al cliente?

2

¿Por qué es importante un buen servicio al cliente?

3

¿Cuál es una característica de un buen servicio al cliente?

4

¿Qué debe hacer un representante de servicio al cliente ante una queja?

5

¿Qué actitud es recomendable en atención al cliente?

6

¿Qué herramienta es útil en servicio al cliente?

7

¿Cuál es un objetivo del servicio al cliente?

8

¿Qué es una buena práctica en atención telefónica?

9

¿Qué debe evitar un representante de atención al cliente?

10

¿Cuál es una ventaja de un buen servicio al cliente?

 
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