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MÓDULO 4. VISIÓN DE CALIDAD EN EL SERVICIO

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MÓDULO 4. VISIÓN DE CALIDAD EN EL SERVICIO

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About this activity

ACTIVIDAD: Arrastre las palabras para ordenar las oraciones de acuerdo con las frases de apoyo.

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Operaciones Capacitación
Operaciones Capacitación
Mexico

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MÓDULO 4. VISIÓN DE CALIDAD EN EL SERVICIO
 

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MÓDULO 4. VISIÓN DE CALIDAD EN EL SERVICIOOnline version

ACTIVIDAD: Arrastre las palabras para ordenar las oraciones de acuerdo con las frases de apoyo.

by Operaciones Capacitación
1

Es la oferta total, tanto de hechos tangibles como intangibles, que la organización proporciona en respuesta a los deseos del cliente.

2

Dirige la atención hacia las verdaderas prioridades del cliente.

3

Interacciones clave con el cliente donde se pone a prueba la capacidad del servidor para otorgar un servicio de calidad.

4

El sistema que respalda al personal de servicio ha sido diseñado para conveniencia del cliente, no para conveniencia de la organización.

5

La satisfacción de un cliente es el resultado de las impresiones recibidas a lo largo de la creación del servicio

6

Actividad que busca la satisfacción de las necesidades humanas por medio de bienes escasos susceptibles de sus alternativos.

7

Se componen de los siguientes indicadores: satisfacción, irritación, insatisfacción enfado y excitación.

8

Las personas que prestan el servicio deben concentrarse en la necesidad del cliente.

 
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